SILICONE CASTING MOLDS: If you are not satisfied with your mold, you have 7 days to return the unused mold for a full refund. Sharp blanks or overstretching are a couple of ways to create tears in your mold. We cannot warranty these failures. We can, however, help with instructions on repair should this situation arise.
ACRYLIC PEN BLANKS: If you are not satisfied with any non-personalized pen blank purchased, you have 7 days to return the unused pen blank for a full refund.
CNC ENGRAVED PEN BLANKS: There is no refund available for engraved pen blanks that have been personalized.
POLYMER CLAY PEN BLANKS: Our return policy is to guarantee against potential pen blank flaws such as bubbles or sanding issues for the pen maker, and not for guaranteeing third party satisfaction. Please verify all pertinent design details for any custom work requests as we will not accept third party returns for any non-flaw issues.
For any refund, the original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
Fred Wissen Designs LLC
4100 Cornland Road
Chesapeake, Virginia 23322