MOLD WARRANTY: If you are not satisfied with your mold, you have 7 days to return the unused mold for a refund of product price paid.
SILICONE CASTING MOLDS: Sharp blanks or overstretching are a couple of ways to create tears in your mold. We cannot warranty these failures. We can, however, help with instructions on repair should this situation arise.
HDPE MOLDS: Due to the nature of products used to create various casting molds and resin options, we cannot guarantee initial castings will produce a totally bubble / blemish free, glass-like finish. Depending on the casting project involved, there are usually secondary finishing efforts required, such as turning on a lathe, sanding, buffing, polishing, and/or applying a final leveling resin coat to achieve a perfectly clear, smooth exterior for your hand cast resin projects.
CASTED PEN BLANKS: If you are not satisfied with any non-personalized pen blank purchased, you have 7 days to return the unused pen blank for a refund of the product price paid only.
CNC ENGRAVED PEN BLANKS: There is no refund available for engraved pen blanks that have been personalized or used in any way.
POLYMER CLAY PEN BLANKS: Our return policy is to guarantee against potential pen blank flaws such as bubbles or sanding issues for the pen maker.
CUSTOM ORDERS: Please verify all pertinent design details for any custom work requests as we will not accept returns because of third party customer change of mind.
Exchange Option: If you want to exchange with store credit towards other products, we will apply any credits and invoice any cost differences for new purchase and new shipping costs before sending out the exchanged product(s).
Return Option: For any accepted return, the original shipping and handling charges are not refundable. Return shipping is at the expense of the buyer.
Please mail your package in a prepaid, insured, and traceable method to the address below. Seller will complete the refund once your package / products have been returned undamaged or unused.
Wissen Design Inc. (PTownSubbie.com)
4298 Pontiac Cir, Suffolk VA 23434