SHIPPING INFORMATION: contact us if you have any questions or concerns. Our website, PTownSubbie.com, automatically charges the average cost for shipping various weight class / box dimensions. We do our best to choose the fastest, least expensive method based on our options available. This may depend on the region, state, or province in the country you live. Your order may require multiple boxes depending on the products purchased.
Please note that specific products such as mold release (aerosol) and resins are shipped ground services only, which may take 5-7 business days across country. Any sales outside of the lower 48 states that require ground shipping will be cancelled.
Our shipping costs often include more than just the cost from the delivery services. It's only fair these additional shipping related costs (heavy duty boxes, bubble wrap, other packing materials) are applied to only online sales and not padded into our product costs to avoid overcharging in person sales.
We reserve the right to choose the best shipping option if available to best prevent damage, delay or loss of your order. We do combine orders whenever possible, to reduce the shipping of multiple packing to the same address.
If the actual cost of shipping is excessively less than the amount charged by the website, even with multiple orders, we will partially refund your account shipping. We will send a notification of this refund to the account information provided.
If the actual cost of shipping is excessively more than the amount charged by the website (especially during the holidays), we will invoice you the remainder cost or you may opt to cancel / refund your order.
DISCLAIMER: we cannot be held responsible for address changes or mistakes. Please verify your shipping information prior to completing your order. You will be billed accordingly for any secondary shipping charges.
Postal Domestic (United States origin / destination)
- Economy First Class Shipping (less than 1 pound): $5.00 - $6.00
- USPS (priority or similar cubic size box): Mica powder complete sets or 5 gallon mold racks often ship separately from other purchases: $9.00 - $22.00
- UPS Ground or USPS Parcel Post: prices varies based on destination or products purchased e.g. Stoner's mold release and 8 & 16 Pound Alumilite Resins can only be shipped via ground services.
- UPS does not ship over the weekend, so to ship your order next day, the order must be received Sunday - Friday before 11 am EST. Late Friday - Sunday UPS orders normally do not ship until the next available business day. P.O. Boxes do not support UPS delivery.
International Rates (United States origin / other country destination)
If you want an shipping quote prior to your purchase, please contact us first. The website will automatically charge an estimated rate for shipping your order, which may not reflect your preferred shipping option available. Any excess charged in shipping will be refunded. If you have issues or concerns with completing your order, we can manually send you an invoice with the exact shipping charged if you email us your list of products wanted.
NOTE: shipping quotes / website costs do not pay for USPS duties and taxes or UPS brokerage fees charged on international purchases. If you are concerned about these costs or additional information required to import goods into your country, please note which shipping service - USPS Priority or UPS Worldwide Expedited, you prefer to work with. International shipping requires additional personal information / customs registration to complete your delivery. Please read more about these fees here:
Mold release cannot be included in international orders. We will cancel any mold release sales made on international orders.